Billing & Insurance

In general, fees charged in this office are reasonable and customary and are comparable with those charged in other orthopaedic practices in our region.

As a courtesy, we do submit insurance claims for our patients. It is important that you have your correct insurance information at the time of your appointment and to notify our staff if your insurance coverage changes anytime during your care at TOC. We participate with most insurance plans; however, it is the patient’s responsibility to ensure proper authorization and physician participation before making an appointment. We recommend patients read their policy book or call their insurance company to learn about benefits and coverage of their policy.

Primary plans we contract with are listed below; it is not a comprehensive list. If you have a question about your plan, please ask for assistance.

  • Aetna
  • BC/BS of Tennessee
  • Beech Street
  • Cigna
  • GEHA
  • Health Choice
  • Mail Handlers
  • Medicaid/Alacaid
  • Medicare, Advantage Plans
  • Multi Plan
  • PHCS (Private Health Care Services)
  • Pro-America
  • United Healthcare
  • BC/BS of Alabama
  • Choice Care
  • Great West
  • Humana – Tricare
  • Medicaid
  • Medicare
  • Medicare, Rail Road
  • Principal
  • Tricare for Life
  • VIVA

Patients are expected to pay all co-pays, co-insurance and deductibles at the time of service. Monthly statements are mailed to each patient with patient balance due expected within 30 days. Our business office experts will be happy to assist you with any questions regarding services provided.

The business office can be reached at (256) 539-2728.


TOC recognizes that even as daily life is changing, injuries still occur – even in a pandemic – and our community still needs orthopaedic care. We will continue to offer the same exceptional care, all the while ensuring the welfare and safety of our patients and employees. In light of the COVID-19 situation, TOC has taken strong measures to protect but yet remain accessible to the Tennessee Valley. Our highest priorities are to provide a safe working environment and to administer care to our patients safely.

By taking the following precautionary measures, it is our goal to maintain patients’ safety while providing the highest level of care:

TOC will continue to carry out our mission of being accessible with the safety of our employees and patients at the forefront of our minds.

Thank you for your trust, and we look forward to seeing you!