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Billing & Insurance

In general, fees charged in this office are reasonable and customary and are comparable with those charged in other orthopaedic practices in our region.

As a courtesy, we do submit insurance claims for our patients. It is important that you have your correct insurance information at the time of your appointment and to notify our staff if your insurance coverage changes anytime during your care at TOC. We participate with most insurance plans; however, it is the patient’s responsibility to ensure proper authorization and physician participation before making an appointment. We recommend patients read their policy book or call their insurance company to learn about benefits and coverage of their policy.

Primary plans we contract with are listed below; it is not a comprehensive list. If you have a question about your plan, please ask for assistance.

  • Aetna
  • BC/BS of Tennessee
  • Beech Street
  • Cigna
  • GEHA
  • Health Choice
  • Mail Handlers
  • Medicaid/Alacaid
  • Medicare, Advantage Plans
  • Multi Plan
  • PHCS (Private Health Care Services)
  • Pro-America
  • United Healthcare
  • BC/BS of Alabama
  • Choice Care
  • Great West
  • Humana – Tricare
  • Medicaid
  • Medicare
  • Medicare, Rail Road
  • Principal
  • Tricare for Life
  • VIVA

Patients are expected to pay all co-pays, co-insurance and deductibles at the time of service. Monthly statements are mailed to each patient with patient balance due expected within 30 days. Our business office experts will be happy to assist you with any questions regarding services provided.

The business office can be reached at (256) 539-2728.

COVID-19  and our commitment to you

TOC cares.

Your health is a very important part of your life. In trying times like this, we are faced with many uncertainties. But one certain thing is that TOC is here and committed to the safety and orthopaedic needs of our patients.

We have been paying close attention to COVID-19 (“Coronavirus Disease 2019). As news and information regarding Coronavirus is rapidly changing, it’s our promise to keep you informed and be here for you every step of the way. We encourage you to contact your TOC location to reschedule your appointment if you:

Everyone can take precautions against the spread of Coronavirus, including:

Read more about Steps to Prevent Illness from the CDC here